Administrator - Add or Remove Access for Other Users

As the OhioPays Administrator for your business, you have the ability to add or remove access to your business for other OhioPays Users. 

Accessing administrator tools

With administrator rights you can manage users from a single page that gives you control over all users that have access to your business. Follow these instructions to access the administrator tools page.

1. Navigate to ohiopays.ohio.gov.

2. Click Login.

• The OhioPays sign in page appears.

3. Enter the User ID and Password.

   • The User ID is the user name you created when you created your OHID or the citizen ID tied to the account.

     

     • To locate the citizen ID 7x number click Log Out on OHID, it will display the ID tied to the account. 

   • For assistance with creating an OHID click here.

4. Click Sign In.

• The OhioPays main menu appears.

5. Click Manage My Profile.

• The Manage My Business page appears.

• Users can remove their access by clicking Remove My Access.

6. Click Add/Update Users.

• A user can be added by clicking the plus sign.

  • The user being added must have previously created an OH|ID.

7. Click on a user to edit their profile.

• The Lock Account checkbox will lock the users account preventing them from signing in.

• The Security Role can be set to the following:

  • Administrator

  • Administrator + eSettlement - Can update information about the business and enter and view invoice information.

  • Associate

  • Associate + eSettlement - Can enter and view invoice information.

8. Click Save if changes are made.

Helpful Hints

• When a new user requests access to an existing business, the administrator(s) for the business is (are) sent an email notification of the request. You can use the information in that email to select and add a user.
• For changes to existing users (revoking access and adding or removing administrator rights), when you click the button to make the change, a pop-up will display to confirm your selection.
• Revoking a user’s access to your business will not delete their OH|ID account – but when the user logs in to OhioPays, they will no longer have access to your business.
• Removing a user’s administrator rights will demote them to an ‘Associate.’  This change solely removes their access to the ‘Manage my Payee Profile’ page for your business and does not change any other permissions they have to access OhioPays for your business.