Revised: 06/20/2024

Disputing Pcard Transactions with US Bank

References

• Payment Card Program Safe Manual Policy

Overview

A Pcard holder can dispute Pcard transactions through US Bank's website if they have an account registered online (i.e., have an ID and Password).

• Appropriate disputes include nonreceipt of goods, partial receipt of goods, or incorrect billing.

Two ways to dispute:

• Form

• Online

Form

1. Access form from Disputing Pcard Transaction Form.
2. Complete the form.
3. Submit the form to bank.
4. Notify agency fiscal staff so that dispute can be noted in OAKS FIN.

Online

1. Log into https://access.usbank.com.

• The Welcome page displays.

2. Click on Transaction Management.

• The Transaction Management page displays.

3. Click on Transaction List.

• The Card Account Summary with Transaction List displays.

4. Click on the Transaction Date for the transaction to be disputed.

• The Transaction Details page displays.

5. Click Dispute.

• The Select a Dispute Reason page displays.

6. Click on the radio button for the dispute reason.
7. Click on Select.

• The Dispute Reason: Other page displays.

8. Complete the Requestor Name, Requestor Phone Number, and Comments fields.

9. Click on Dispute.

   • Depending on the dispute reason you may have to print, sign and fax a form to US Bank to formalize the dispute.

10. Update transaction record in OAKS to indicate that the transaction is in dispute.

    • Notify agency fiscal staff so that dispute can be noted in OAKS FIN.