Processing Forgery Claims

This topic should be followed when State Warrant (Check) payees advise that they have not received funds that have been redeemed.

The Forgery Claims process is a 2 to 3 month process due to the paperwork. It will go between multiple agencies (OBM, BCI&I, TOS), the first bank of deposit’s fraud department, and then back to OBM.
Refer to the "Inquiring on Payments" topic for instructions on how to check the status of a Warrant (Check).

After confirming in OAKS FIN that the Warrant (Check) has been reconciled/redeemed:

Obtain a copy of the redeemed Warrant (Check).
- If you have access, obtain it through the Treasurer of State Redeemed Warrant (Check) website. Otherwise, submit a request via email to the Treasurer of State (TOS) for a copy of the redeemed Warrant (Check).
If after viewing, the payee claims this is not their signature or if there is no visible signature present on the back of the Warrant (Check):
1. Mail, email, or fax the following forms to the payee: Affidavit of Forgery (OBM-310) and Handwriting Specimens Claim for Alleged Forgery of Payee(s) Warrant (Check) (OBM-0213).
  - Communicate to the payee that these forms need to be filled out completely, signed, and notarized. In addition, advise the payee this is a 2 to 3 month process that will begin once all completed forms are received.
  - Provide your contact information and include instructions to return all original notarized paperwork back to the issuing agency.
2. When the original Affidavit of Forgery (OBM-310) and Handwriting Specimens Claim for Alleged Forgery of Payee(s) Warrant (Check) (OBM-0213) are returned, complete the OBM Forgery Contact Information Sheet (OBM-0210).
3. Mail all original forms to OBM.
4. It is recommended to make copies prior to mailing, but OBM must receive all originals.